Quick answers before you send an enquiry.
Use the Contact page. Choose Flight, Hotel or Transport, fill in the form and we reply by email.
Open the Contact page and choose the My booking tab. Add your booking reference and tell us what you need.
We reply to every enquiry by email. Fares change often, so send your dates as early as you can.
It depends on the airline and fare. Send your booking details and we explain your options.
Payment details are shared with your quote after you choose an option. We never ask for card details in the chat.
We can point you to the right documents, but visa decisions are made by the embassy.
Yes. Choose Flight, hotel and transport on the flight form, or use the Hotel and Transport tabs.
Tell us straight away. Correction rules depend on the airline, and we will explain what is possible.
Cancellation and change rules are set by each airline, hotel or transport provider and depend on the fare or rate you choose. Your quote lists the rules that apply before you confirm.
If you need a change or cancellation, send us your booking details as soon as possible. We pass on provider charges as they are, and any service fee we charge is stated in your quote.
When you use our forms or chat we collect the details you type, such as your name, phone or email and trip details. We use them only to reply to you and to arrange your travel.
Your enquiry is delivered to our team by email. We share details with airlines, hotels and transport providers only as needed to make your booking. We do not sell your information. To ask us to delete your details, email support@flightaccorgroup.com.
Quotes are based on availability and can change until your tickets or bookings are issued. Please check that names and dates match your travel documents. Passports, visas and other documents are the traveller's responsibility. Payment details are shared with your quote after you choose an option.